GDPR and Privacy Policy

This privacy policy informs you how Bioyond looks after your personal data when you visit our app or website and explains your privacy rights and protections.

Important Information and Who We Are

Purpose of this Privacy Policy
This policy details how Bioyond collects, processes, and uses your personal data when you interact with our website, including during product purchases, newsletter subscriptions, surveys, meetings, trade shows, conferences, or feedback.
Our website is not intended for minors, and we do not knowingly collect data from individuals under legal age.
Read this policy alongside any other privacy notices we provide during data collection or processing to fully understand how and why we use your data. This policy supplements but does not override those notices.


Bioyond Robotics is responsible for your personal data.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

This policy was last updated in June 2024. It is crucial that the personal data we hold about you is accurate and current. Please keep us informed of any changes during your relationship with us.

The Data We Collect About You

Personal data refers to any information about an individual that can identify them. This does not include anonymous data. We may collect, use, store, and transfer various types of personal data:
  • Identity Data: Name, username, title, date of birth, and gender.
  • Contact Data: Billing address, delivery address, email, and phone numbers.
  • Transaction Data: Payment details and other purchase information.The LabGenius G Series liquid handling robot surpasses traditional liquid handling workstations, characterized by ultra-high speed, high precision, intelligent features, and ease of use.
  • Technical Data: IP address, login data, browser type, time zone, operating system, and platform.
  • Profile Data: Username, password, purchases, preferences, feedback, and survey responses.
  • Usage Data: Information on how you use our website and services.
  • Marketing and Communications Data: Marketing preferences and communication choices.
We also collect and use aggregated data, such as statistical or demographic data, for any purpose. Aggregated data, which cannot identify you, is not considered personal data by law. However, if we combine aggregated data with personal data that can identify you, we treat it as personal data per this policy.

If You Fail to Provide Personal Data

When we need to collect personal data by law or under a contract with you, failing to provide the requested data may prevent us from performing that contract (e.g., delivering products). In such cases, we may have to cancel a product or service.

How Your Personal Data Is Collected

We collect data using various methods:
  • Direct Interactions: You may provide Identity, Contact, and Financial Data by filling out forms or communicating with us via post, phone, email, or otherwise. This includes data provided when you:
    • Subscribe to our services or publications
    • Request marketing materials
    • Share details in person
    • Enter a competition, promotion, or survey
    • Provide feedback
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns through cookies and similar technologies. This may include Technical Data from other websites using our cookies. See the cookie section for more details.
  • Third Parties or Publicly Available Sources: We may receive Personal or Technical Data from third parties, such as:
    • Analytics providers
    • Search information providers
    • Technical, payment, and delivery service providers

How We Use Your Personal Data

We use your personal data only when legally allowed. Common uses include:
  • Performing the contract we are about to enter or have entered with you
  • Necessary legitimate interests, provided your rights do not override these interests
  • Complying with legal or regulatory obligations
We typically do not rely on consent for processing personal data except for sending third-party direct marketing communications via email or text. You can withdraw consent to marketing at any time by contacting us or unsubscribing.
Purposes for Using Your Personal Data
Below is a description of how we plan to use your personal data and the legal bases for doing so. We may process your data for more than one lawful ground depending on the purpose. Contact us for details on specific legal grounds.
How We Use Your Personal Data
Type of Data
Lawful Basis for Processing, Including Basis of Legitimate Interest
To register you on a trial for a product
To register you as a new customer
Identity, Contact, Marketing and Communications
Performance of a contract with you; Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To process and deliver any orders of products you place, including: managing payments, fees, and charges
Collect and recover money owed to us
Identity, Contact, Financial, Transaction, Marketing and Communications
Performance of a contract with you; Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you, which will include:
Notifying you about changes to our terms or privacy policy
Asking you to leave a review or take a survey
Identity, Contact, Profile, Marketing and Communications
Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a promotion, competition, or complete a survey
Identity, Contact, Profile, Usage, Marketing and Communications
Performance of a contract with you; Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and our programming software and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
Identity, Contact, Technical
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise); Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Usage, Marketing and Communication, Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
Technical, Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about products or services that may be of interest to you
Identity, Contact, Technical, Usage, Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)


Promotional Offers

We use your Identity, Contact, Technical, Usage, and Profile Data to understand your preferences and interests, tailoring our products, services, and offers to you. You’ll receive marketing communications if you’ve requested information, purchased goods, entered a competition, or registered for a promotion, unless you opt-out.

Third-Party Marketing

We will obtain your explicit consent before sharing your personal data with third-party companies for marketing purposes.

Opting Out

You can opt-out of marketing messages anytime via the provided links or by contacting us. Note that opting out won’t affect personal data provided due to a product/service purchase, warranty registration, or other transactions.


Cookies are small text files placed in browsers to store preferences. Our cookies do not contain personal information but may reference it using an encrypted identifier. We use session ID cookies (expire when the browser closes) and persistent cookies (remain longer). You can manage cookies through your browser settings, but disabling them may affect website functionality.

Change of Purpose

We will only use your Personal Data for the purposes for which it was collected unless we reasonably consider another use compatible with the original purpose. For unrelated purposes, we will notify you and explain the legal basis.

Disclosures of Your Personal Data

We may share your Personal Data with:
  • Service providers
  • Professional advisers for consultancy, banking, legal, insurance, and accounting services.
  • Regulatory authorities for compliance and reporting purposes.
  • Third parties in the event of a business sale, transfer, or merger.
All third parties must respect the security and confidentiality of your Personal Data and process it according to our instructions.

International Transfers

When transferring Personal Data outside China, we ensure adequate protection through:
  • Transfers to countries deemed to provide adequate protection by relevant regulatory bodies.
  • Contracts approved by regulatory bodies to ensure similar protection.
  • Transfers to US providers that adhere to applicable data protection standards.

Data Security

We implement security measures to protect your Personal Data from accidental loss, unauthorized access, alteration, or disclosure. Access is limited to those with a business need, and they are subject to confidentiality obligations. We have procedures for dealing with suspected breaches and will notify you and regulators when required.

Data Retention

We retain your Personal Data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements. Retention periods consider the amount, nature, and sensitivity of the data, risk of harm, purposes of processing, and legal requirements.

Your Legal Rights

Under data protection laws, you have the following rights concerning your Personal Data:
  • Request Access: Obtain a copy of your Personal Data and check its lawful processing.
  • Request Correction: Amend incomplete or inaccurate data.
  • Request Erasure: Ask for deletion of your data where there’s no valid reason for its processing.
  • Object to Processing: Oppose processing based on legitimate interest or direct marketing.
  • Request Restriction: Suspend processing in specific situations.
  • Request Transfer: Obtain your data in a structured, machine-readable format.
  • Withdraw Consent: Revoke consent where it’s the processing basis.
If you wish to exercise any of these rights, please contact us.
  • No Fee Usually Required: Most requests are free, but a reasonable fee may apply if the request is unfounded or excessive.
  • Identity Verification: We may request additional information to confirm your identity for security reasons.
  • Response Time: We aim to respond within one month but will notify you if it takes longer for complex requests.